Pictures Worth a Thousand Words: Winning a “Used Sold as New” Suspension

Amazon sellers, if you’re facing a “Used Sold as New” suspension, we have a powerful solution that could help you get reinstated. One of the most effective ways to support your case is by using well-documented photos when submitting appeals to Amazon.

Why Photos Can Make or Break Your Reinstatement

In a recent “Used Sold as New” suspension case, submitting actual photos of the product, rather than just screenshots, played a critical role in the reinstatement process. These images, showing the condition of the items as they were purchased from brick-and-mortar stores, provided Amazon with clear visual evidence to support the claim that the products were indeed in new condition when sold. When paired with a carefully crafted plan of action, these photos led to a successful reinstatement on the first attempt.

How to Craft a Winning Plan of Action

A strong plan of action is essential to winning a suspension case. Here’s what we recommend to increase your chances of reinstatement:

1. Document Product Condition

• Take Clear Photos: Ensure you take clear photos of the product, focusing on the packaging and labels.
• Illustrate the Expected Condition: Screenshots of the product’s listing page can also help demonstrate the expected condition of the product when sold.

2. Address Every Concern

• Compliance with Amazon’s Policies: Your plan should directly address Amazon’s policies and explain what you’ve done to ensure compliance moving forward.
• Clear Steps for Resolution: Outline the corrective actions you’ve taken to ensure that a similar issue will not occur in the future.

3. Submit Evidence with Confidence

• Back Your Claims with Evidence: A well-documented plan of action supported by strong evidence can prevent prolonged suspensions and save your account.

Learn More About Avoiding Suspensions

We handle cases like these every day, working diligently to help Amazon sellers maintain their accounts. Visit our blog for more advice on various types of suspensions, including intellectual property disputes, authenticity complaints, and more.

Stay Updated and Avoid Suspensions

For ongoing tips, follow our blog and subscribe to our YouTube channel, where we share the latest strategies to help sellers avoid suspensions. Whether you’re dealing with a “Used Sold as New” issue or other Amazon suspension types, staying informed is key to keeping your account in good standing.